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National Board of Revenue (NBR) implemented of “Queue Pro” for their one stop service centers through System Engineering to improve customer services. This improvement is a part of the modernization program of NBR currently conducted. The system is designed to remove the manual queue system to automated where the taxpayers will be waiting in the waiting room for their service numbers to be announced. With the analytic tools, the management of NBR will be able to analyze the overall activity of the service centers. Currently, NBR has been implemented in Dhaka and Chittagong one stop service centers.

About NBR

The National Board of Revenue (NBR) is the central authority for tax administration in Bangladesh. It was established by President’s Order No. 76 of 1972.  Administratively, it is under the Internal Resources Division (IRD) of the Ministry of Finance (MoF). MoF has 4 Divisions, headed by 4 permanent Secretaries to the Government, namely, the Finance Division the Internal Resources Division (IRD), the Banking Division and the Economic Relations Division (ERD). The Secretary, IRD is the ex-officio Chairman of NBR. NBR is responsible for formulation and continuous re-appraisal of tax-policies and tax-laws, negotiating tax treaties with foreign governments and participating in inter-ministerial deliberations on economic issues having a bearing on fiscal policies and tax administration.Read More